What is Intelligent Document Routing

Definition

Intelligent document routing uses AI to automatically classify incoming documents and direct them to the correct destination, process, or person, reading content to determine document type and routing so paperwork flows to the right place without manual sorting.

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Classifies documents by content and routes them automatically
Eliminates manual sorting of incoming paperwork
Speeds processing by directing documents to the right workflow
Reduces errors from misrouted or misfiled documents

Real World Example

An accounts-payable team uses intelligent document routing that reads incoming files, identifies invoices versus contracts versus receipts, and routes each into the correct workflow automatically, replacing hours of manual sorting.

FAQs

How does intelligent document routing work?

AI reads and classifies each document by content and type, then directs it to the correct process, system, or person.

What documents can it route?

Invoices, contracts, forms, applications, and correspondence, among other document types.

How does it differ from document intelligence?

Document intelligence extracts data from documents, while routing focuses on classifying and directing them to the right destination.