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One Digital Pier | Enterprise Document Intelligence Platform by Techment

One Digital Pier: Your Documents, Every Answer Instantly

One Digital Pier (ODP) is Techment's enterprise document intelligence platform. Powered by Retrieval Augmented Generation (RAG), ODP lets employees ask natural language questions and receive accurate, cited answers sourced directly from your organisation's own documents, in real time.

  • Cited answers from your own documents
  • Works inside Microsoft Teams
  • Knowledge base refreshes every 3 hours
  • Five guardrails against hallucination

Why Enterprise Knowledge Stays Locked Away

Organisations store vast amounts of critical knowledge in PDFs, Word files, and PowerPoint presentations, but employees struggle to find, access, and trust that information when they need it most.

15–30 Minutes per Query, Just to Find an Answer

Employees manually open documents, search headings, and cross-reference files. Multiplied across dozens of daily queries, this drains hundreds of hours per month.

Inconsistent Answers Across the Organisation

Different employees find different document versions or interpret policy language differently, leading to compliance risk and operational inconsistency.

Knowledge Locked in Siloes

Only experienced employees know where specific information lives. New hires take weeks to learn the document landscape, slowing onboarding and productivity.

Outdated Documents Still in Circulation

Older file versions remain accessible alongside current ones, making it impossible for employees to know if the answer they found is still valid.

Colleagues Interrupted for Questions

Employees resort to asking colleagues rather than searching themselves, creating friction, interruptions, and dependency on a few knowledge holders.

No Way to Measure Document Q&A Quality

Organisations have no visibility into whether employees are getting accurate, complete, or relevant answers from their knowledge base.

One Digital Pier: AI Powered Document Intelligence

ODP transforms static document repositories into a living, conversational knowledge assistant. Employees ask questions in natural language and get grounded, cited answers in seconds, directly inside Microsoft Teams.

Natural Language Q&A

Employees type questions the way they speak. No special syntax, no search operators, just a question, answered instantly.

Cited, Document Grounded Answers

Every answer links back to the exact source document in SharePoint. Employees can verify answers with a single click.

Hybrid Semantic Search

Combines vector similarity and semantic re-ranking to find the most contextually relevant content, not just keyword matches.

Multi Layer Hallucination Prevention

Five enforced guardrails ensure answers are always grounded in your documents. The system cannot fabricate information.

Auto Updating Knowledge Base

Documents in SharePoint are automatically re-indexed every 3 hours. Upload a new policy, and it's searchable with zero manual steps.

Feedback & Quality Analytics

Users rate every response. Feedback is LLM categorised and surfaced in an admin dashboard, driving continuous quality improvement.

From Document Upload to Cited Answer, Automatically

ODP works in seven steps, all invisible to the end user. Employees simply ask a question and receive an answer.

Document Upload

Admins upload PDFs, Word, PowerPoint, or text files to a SharePoint document library, the same way they manage any file.

Automatic Indexing

An Azure AI Search indexer crawls SharePoint every 3 hours. Documents are split into chunks, embedded as 3072 dimensional vectors, and stored in the search index.

Employee Asks a Question

The employee types a natural language question in the ODP bot inside Microsoft Teams. No training required.

Hybrid Retrieval

The backend performs vector similarity search combined with semantic re-ranking to retrieve the top 5 most relevant document chunks.

Grounded Answer Generation

The retrieved chunks are passed to GPT-4.1 with strict grounding instructions. The model generates a clear, specific answer using only the provided context. Temperature is set to 0.0.

Cited Response Delivered

The answer is returned as a rich Adaptive Card in Teams, including links to the original source documents in SharePoint.

Feedback Captured

The employee can give a thumbs up or down with optional text. Feedback is stored, LLM categorised, and available to admins in a built-in analytics dashboard.

From Hours to Seconds: Measurable Impact Across the Organisation

ODP eliminates manual document searching, reduces knowledge dependency on individuals, and gives every employee instant, accurate access to organisational knowledge.

Answers in Seconds Grounded, cited answers delivered instantly instead of 15–30 minutes of manual searching per query.
One Source of Truth Consistent answers across the organisation, always traceable to the exact source document.
Zero Dependency Every employee gets instant access to organisational knowledge without interrupting colleagues.

Built on Enterprise Grade Microsoft & Azure Technology

AI & Language Models

  • Azure OpenAI GPT-4.1
  • text-embedding-3-large (3072 dim)

Search & Retrieval

  • Azure AI Search

Document Source & Indexing

  • SharePoint Online

Bot Runtime & Interface

  • Microsoft Teams
  • Microsoft Teams AI SDK (Python)

Feedback, Analytics & Evaluation

  • Azure Cosmos DB (serverless)
  • Azure AI Foundry
  • Streamlit dashboard

One Digital Pier FAQs

What is One Digital Pier?
One Digital Pier (ODP) is Techment's enterprise document intelligence platform. Powered by Retrieval Augmented Generation (RAG), it lets employees ask natural language questions and receive accurate, cited answers sourced directly from your organisation's own documents, in real time, inside Microsoft Teams.
How does One Digital Pier prevent AI hallucinations?
ODP uses multi layer hallucination prevention with five enforced guardrails that keep answers grounded in your documents. Retrieved chunks are passed to GPT-4.1 with strict grounding instructions and temperature set to 0.0, so the system cannot fabricate information.
Which file formats does One Digital Pier support?
Admins can upload PDFs, Word documents, PowerPoint presentations, or text files to a SharePoint document library, the same way they manage any file. Everything becomes searchable automatically.
How quickly are new documents searchable?
An Azure AI Search indexer crawls SharePoint every 3 hours. Upload a new policy and it becomes searchable with zero manual steps. Documents are split into chunks, embedded as 3072 dimensional vectors, and stored in the search index.
Where do employees use One Digital Pier?
Employees use the ODP bot directly inside Microsoft Teams. They type a question in natural language and receive a rich Adaptive Card response with links to the original source documents in SharePoint. No training or special syntax is required.
Can answers from ODP be verified?
Yes. Every answer links back to the exact source document in SharePoint, so employees can verify it with a single click. Users can also rate every response, and feedback is LLM categorised and surfaced in an admin analytics dashboard for continuous quality improvement.
What technology powers One Digital Pier?
ODP is built on Azure OpenAI GPT-4.1, text-embedding-3-large (3072 dimensions), Azure AI Search, SharePoint Online, the Microsoft Teams AI SDK (Python), Azure Cosmos DB serverless, Azure AI Foundry, and a Streamlit analytics dashboard.

Give Every Employee Instant, Accurate Access to Organisational Knowledge

Book a personalised demo and watch your own documents answer questions in seconds.

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