Case Study
Transforming Learning Experiences With a High-Performance, Scalable, and User-Friendly Content Solution For an EdTech Company
Discover how Techment delivered a future-ready content solution that enhanced engagement, reduced manual efforts, and accelerated innovation for a leading online learning platform.
The Challenge
Our client—a renowned SaaS-based LMS provider in the test prep domain – felt the need to deliver personalized learning experiences while managing operational complexities. Despite strong domain expertise and a solid client base, their core engineering team was stretched thin, thus needing help to balance innovation with day-to-day maintenance. Outdated UI/UX and missing features impacted learner satisfaction. Moreover, their analytics dashboard needed modernization to empower publishers with the real-time insights needed for impactful decisions. Manual workflows across QA, content ingestion, and test scripting created significant bottlenecks, while rigid resource constraints limited their ability to scale or adapt quickly.
These compounded challenges prompted the client to seek a technology partner to help them meet evolving user expectations—demanding an overhaul in architecture, agility, and user experience.
The Solution
We stepped in as a strategic technology partner, establishing a high-performance, multi-pod delivery model with time zone-aligned teams. This structure included Engineering BAU support, dedicated QA & SDET resources, a full-stack mobile development unit, Product Owners driving roadmap milestones, and a focused data team for analytics innovation.Our engineering teams worked on incremental yet impactful modernizations, starting with mobile overhaul—revamping UI/UX and performance for better scalability and responsiveness, while simultaneously enhancing backend microservices and ensuring seamless integration with Snowflake and Sisense.
Automating pipelines and streamlining content workflows allowed faster preview cycles, tenant-specific theming, and smoother QA loops. Our efforts in accessibility ensured WCAG compliance and inclusivity, while proactive support pods minimized downtime and accelerated resolution timelines.
Results
Our robust interventions helped transform the client’s LMS platform into a scalable, high-performing solution. It unlocked agility, saved significant manual effort, and redefined user experience.
- Enhanced mobile engagement and app ratings synchronization
- Facilitated modular, stable architecture with modern frameworks
- Improved content QA cycles and ingestion workflows
- Real-time, actionable insights via advanced analytics
- Upgraded codebases consistently for security, microservices, and performance improvements.
- Ensured the platform adhered to WCAG standards, promoting inclusivity and better user experiences.
- Accelerated feature rollouts and roadmap adherence
- Automated build pipelines and streamlined CI/CD processes.
98% On-Time Delivery Rate
160+ hours saved weekly via automation
40+ test cases added per sprint
10-12 new automated test cases developed per sprint
5-6 test automation fixes implemented each sprint
10-12 new automated test cases developed per sprint
1 tenant release delivered per sprint
10+ design tickets completed monthly
How We Did It?
We operated as a Center of Excellence, building a hybrid delivery model that ensured continuity, innovation, and scalability. We led the content modernization efforts with SCORM and adaptive theming integrations. Dockerized infrastructure and GitHub-based CI/CD pipelines enabled agile, high-velocity releases. Legacy-to-modern coexistence was managed through careful architectural layering—ensuring zero disruption during transformation.
Simultaneously, our data teams reimagined analytics pipelines to support real-time insights, while accessibility, mobile responsiveness, and user-centric UX strategies elevated the platform’s learning experience. By consolidating manual efforts and enhancing engineering velocity, we helped our client scale effortlessly and lead confidently in the EdTech space.
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