Transforming Care Coordination with Scalable Architecture & Intelligent Automation
Discover how Techment helped a leading workers' compensation platform modernize its legacy systems, streamline service orchestration, and prepare for an AI-ready future.
Microservices Architecture
Enable modular scale and agility.
MySQL HeatWave
Boosts backend performance and real-time data.
End-to-End Automation
Reduces manual efforts.
At a glance
Care coordination modernization — non-emergent transportation and language services for the workers' compensation sector
Integration across four disparate third-party systems; report load times reduced from 25–30 minutes to seconds
Monolithic architecture restricting agility, with manual coordination causing delays, high error rates, and increased workloads
Microservices, MySQL HeatWave, Custom Workflow Automation, Third-party APIs, Power BI, Logic-based Routing, AI-enabled CI/CD (in progress)
Reduced report load times from 25–30 minutes to seconds; 30% agent time saved through automation
A veteran-founded leader in non-emergent transportation and language services for the workers' compensation sector
From monolithic architecture to a scalable, AI-ready platform
Our client, a veteran-founded leader in non-emergent transportation and language services for the workers' compensation sector, faced several pressing challenges that limited their ability to scale and innovate.
- Existing monolithic architecture restricts agility
- Manual coordination leads to delays, high error rates, and increased workloads across stakeholders
- Lack of intelligent routing caused frequent service delays and missed appointments
- Without real-time visibility, they struggled to track service journeys or monitor platform performance effectively
- Reporting was slow, often taking 25–30 minutes per page, impacting timely decision-making
- Integration with four disparate third-party systems proved complex due to varying APIs and workflows
- Absence of infrastructure for AI or analytics left them unprepared for data-driven automation and innovation
A phased modernization roadmap
Techment plans a phased modernization roadmap, migrating the platform to a microservices-based architecture and integrating MySQL HeatWave to boost performance and enable real-time analytics.
Modernization
Migrating the platform to a microservices-based architecture and integrating MySQL HeatWave to boost performance and enable real-time analytics.
Automation
Automated end-to-end workflows—from partner onboarding to service dispatch—reducing manual effort and improving accuracy.
Routing
Intelligent routing logic was embedded to optimize provider assignments based on availability, proximity, and specialization.
Integration
Seamless third-party API integrations enable real-time scheduling and eliminate booking inefficiencies.
Onboarding
A technology onboarding framework has been established to accelerate partner additions.
Analytics
A future-ready foundation is laid down with Power BI dashboards and AI-enabled CI/CD pipelines to support continuous innovation, automation, and data-driven decision-making.
Measurable outcomes, reduced load times and higher efficiency and reliability delivered
Seconds, Not Minutes
Reduced report load times from 25–30 minutes to seconds.
30% Time Saved
30% agent time saved through automation.
Fewer Missed Appointments
Improved appointment reliability with intelligent routing.
Higher Satisfaction
Higher satisfaction for both providers and patients.
Increased Capacity
Increased service capacity without expanding team size.
AI-Ready
Readiness for AI and analytics-led innovation.
Strengthened Partnership
Strengthened long-term technology partnership with the client.
Actionable Dashboards
Power BI dashboards for actionable analytics.
Seamless APIs
Seamless integration with third-party APIs.
How we did it
We are re-engineering the client's legacy platform into a scalable, microservices-based architecture that enables fast deployment and modular development. MySQL HeatWave integration accelerates backend processes, slashing report load times from 30 minutes to just seconds. Intelligent service orchestration and workflow automation reduce manual effort and improve dispatch precision. Seamless third-party API integrations enable real-time scheduling and logistics, and a robust foundation for AI and analytics with Power BI gives the client real-time visibility and a future-ready digital ecosystem.
Why this matters beyond this project
Workers' compensation platforms built on monolithic architecture hit the same wall as this client did: manual coordination drives up error rates and workload, intelligent routing is missing so appointments get delayed or missed, and slow reporting—25–30 minutes per page—slows down decision-making. Moving to a microservices-based architecture with MySQL HeatWave for real-time performance shows how platforms in this sector can cut report load times to seconds and save 30% of agent time through automation, increasing service capacity without expanding the team.
The modernization also lays a foundation for what comes next: Power BI dashboards for actionable analytics, AI-enabled CI/CD pipelines, and a technology onboarding framework to accelerate partner additions. That combination of solved-today problems and built-for-tomorrow infrastructure is what turns a platform migration into readiness for AI and analytics-led innovation, and a longer-term technology partnership.
Tech stack
Frequently asked questions
Their existing monolithic architecture restricted agility, while manual coordination led to delays, high error rates, and increased workloads across stakeholders. The lack of intelligent routing also caused frequent service delays and missed appointments.
Reporting was slow, often taking 25–30 minutes per page, impacting timely decision-making. MySQL HeatWave integration reduced report load times from 25–30 minutes to seconds.
Integration with four disparate third-party systems proved complex due to varying APIs and workflows. Techment built seamless third-party API integrations to enable real-time scheduling and eliminate booking inefficiencies.
Intelligent routing logic was embedded to optimize provider assignments based on availability, proximity, and specialization, improving appointment reliability and increasing satisfaction for both providers and patients.
No — the absence of infrastructure for AI or analytics left them unprepared for data-driven automation and innovation. The modernization laid a future-ready foundation with Power BI dashboards and AI-enabled CI/CD pipelines.
Report load times dropped from 25–30 minutes to seconds, 30% of agent time was saved through automation, service capacity increased without expanding team size, and the client is now ready for AI and analytics-led innovation.
Transforming Care Coordination with Scalable Architecture & Intelligent Automation
Discover how Techment helped a leading workers' compensation platform modernize its legacy systems, streamline service orchestration, and prepare for an AI-ready future.
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