What is Workflow Intelligence

Definition

Workflow intelligence is the application of data and AI to understand and optimise how work flows through an organisation, analysing process execution to surface inefficiencies, predict outcomes, and recommend improvements that make workflows faster and more effective.

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Analyses how work flows to surface inefficiencies
Predicts workflow outcomes and bottlenecks before they occur
Recommends improvements to make processes faster
Turns workflow data into actionable optimisation insight

Glossary: Forecasting Models

Real World Example

A service team uses workflow intelligence to analyse how tickets move through its process, predicting which will breach SLA and recommending reassignment, improving resolution times based on data rather than guesswork.

FAQs

What is workflow intelligence?

The use of data and AI to understand, predict, and optimise how work flows through an organisation.

How does it differ from process mining?

Process mining reconstructs how processes run, while workflow intelligence adds prediction and recommendations to optimise them.

What value does it deliver?

Faster, more effective workflows through data-driven insight, prediction, and improvement recommendations.