What is Intelligent Workflow Automation

Definition

Intelligent workflow automation combines process automation with AI to handle workflows that involve judgment, unstructured data, or decisions, going beyond rule-based automation to interpret content, make predictions, and adapt so more complex end-to-end processes can run with minimal human input.

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Automates workflows involving judgment and unstructured data
Combines rules with AI to handle complex, variable processes
Reduces manual effort on tasks beyond simple rule automation
Adapts to inputs rather than following only fixed rules

Real World Example

An insurer uses intelligent workflow automation to process claims end to end, with AI reading submitted documents, assessing them, and routing only ambiguous cases to humans, automating work that rigid rules alone could not.

FAQs

How does intelligent workflow automation differ from RPA?

It adds AI to interpret unstructured data and make decisions, handling judgment-based steps that rule-based RPA cannot.

What processes suit it?

End-to-end workflows involving documents, decisions, or variability, such as claims, onboarding, and invoice processing.

What AI capabilities does it use?

Document understanding, prediction, and classification combined with process orchestration.