All Case Study

Digitized and Automated Platform for mental therapy

Compliant and secured web-based therapy platform

Background

Mental illnesses, accounting for roughly one-third of adult disabilities globally, showcase a high toll. Healthcare providers in the UK are increasingly providing affordable therapy sessions with BACP-accredited (British Association for Counseling and Psychotherapy) therapists. However, during the pandemic, the cases rose drastically, resulting in a long waitlist of patients with the National Health Service.

Consequently, for one of our clients, articulating clinical AI became the need of the hour. A technological intervention was needed to enhance the patient-clinician relationship to facilitate early diagnosis, avoiding untimely delays.

We developed an online therapy platform using agile methodology to treat low-severity CMI (Common Mental Illnesses) with quick, cost-effective solutions. Our platform offered access to licensed, trained, experienced, and accredited psychologists to avail comprehensive mental healthcare/ cope with adversity.

Challenges and Opportunities

The core challenges faced were:

  • Collecting, organizing, and using data to provide a better end-user experience.
  • Data security and compliance as per GDPR and ICO guidelines.
  • Fear of stigmatization for patients.
  • Lack of a web platform for instant access to information and appointment scheduling.
  • Lack of Response in Crisis Situations.

Our Solution

We developed an online web-based therapy platform using agile methodology to treat low-severity CMI (Common Mental Illnesses).

  • Enabled 24/7 therapy assistance using virtual assistant chatbot.
  • Integration of admin features to edit, delete, and add new users.
  • Cloud-based self-help pages for anytime, anywhere access for post-care.
  • Analytics-based assessment to understand basic behavior characteristics of users to streamline the future course of treatment.
  • Provided medical data storage and transmission as per ICO guidelines complying with privacy laws.
  • Made relevant information accessible via blogs to educate patients.
  • Enabled online assessment to calculate their mental severity score of patients and automatically redirect them to next suitable steps.
  • Added profiling questions section to gather detailed information, which is shared with therapists based on mental severity score.

Technology Stack

Technology

React Js

ASP.NET

C#

SQL Server

JavaScript

Azure

Agile Methodology

Platform

Web/Desktop

Android

iOS

Impact and Business value

  • Secured and Compliant online platform : Fully-secured data ensuring ICO and GDPR data storing compliances.
  • Integrated Virtual Assistance : The integrated virtual assistance (chatbot) minimized human interaction during the assessment and post-care support phases.
  • Digital transformation and operational efficiency : The operational efficiency got enhanced with instant access to information, communication, and connectivity technologies.

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