Background
Challenges and Opportunities
The core challenges faced were:
- Collecting, organizing, and using data to provide a better end-user experience.
- Data security and compliance as per GDPR and ICO guidelines.
- Fear of stigmatization for patients.
- Lack of a web platform for instant access to information and appointment scheduling.
- Lack of Response in Crisis Situations.
Our Solution
We developed an online web-based therapy platform using agile methodology to treat low-severity CMI (Common Mental Illnesses).
- Enabled 24/7 therapy assistance using virtual assistant chatbot.
- Integration of admin features to edit, delete, and add new users.
- Cloud-based self-help pages for anytime, anywhere access for post-care.
- Analytics-based assessment to understand basic behavior characteristics of users to streamline the future course of treatment.
- Provided medical data storage and transmission as per ICO guidelines complying with privacy laws.
- Made relevant information accessible via blogs to educate patients.
- Enabled online assessment to calculate their mental severity score of patients and automatically redirect them to next suitable steps.
- Added profiling questions section to gather detailed information, which is shared with therapists based on mental severity score.
Technology Stack
Technology
React Js
ASP.NET
C#
SQL Server
JavaScript
Azure
Agile Methodology
Platform
Web/Desktop
Android
iOS
Impact and Business value
- Secured and Compliant online platform : Fully-secured data ensuring ICO and GDPR data storing compliances.
- Integrated Virtual Assistance : The integrated virtual assistance (chatbot) minimized human interaction during the assessment and post-care support phases.
- Digital transformation and operational efficiency : The operational efficiency got enhanced with instant access to information, communication, and connectivity technologies.