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Optimizing Payment Gateway Testing for Smooth Medically Tailored Meals Orders Transactions!

Overview

Today, most banking happens online. Consequently, online payment systems must run smoothly so customers have a good experience and transactions stay safe.

One of our clients in the US provides medically high-quality tailored meals to patients as per their medical needs. They work with insurance companies, registered dieticians, and one of the healthcare insurance partners in the US to develop healthy meals and manage patients’ overall health. Transactions were made through health benefit cards and split payments (using credit/debit cards) provided to patients by the Fintech partner. They needed to implement robust quality assurance measures to ensure error-free transaction processing.

They hired us to navigate the intricacies of payment integration, reconciliation, order tracking, and more.

Client’s Requirements

Case-1: Transaction Through Health Benefit Card

Our client, in collaboration with a top US insurance provider and their fintech partner, hired us to ensure smooth checkouts and transactions on their meal delivery portal, using health benefit cards.

    • We needed to validate the entire check-out and transaction process, including meal orders, payment status, and callback processing.
    • Quality assurance was essential for integrating the card management system with the fintech partner’s payment gateway, including validation of payment authorization, fund capture, and transaction settlement.
    • Testing was necessary to ensure a seamless transition between payment methods in case of insufficient or expired credit.

Solution

Case-1: Solution

Our testing team worked meticulously across client’s timezones to test and deliver issue reports. They made the following significant contributions through manual testing efforts:

    • We created extensive end-to-end test plans for every payment gateway module, covering key usage scenarios to guarantee full functional coverage and flawless payment operations.. We carefully crafted checklists with essential testing scenarios and executed all relevant test cases for the payment gateway system.
    • We performed a comprehensive functional testing for our client’s health benefit card transaction system. This included checking the functionalities of all payment options on the portal and ensuring users fill out all mandatory

Client’s Requirements

Case-2: Processing Meal Orders for Members of Insurance Providers

The insurance provider enrolled Medicare patients into our client’s portal, allowing them to order personalized meals.

    • The ordering process included referral creation, Medically Tailored meals order generation, order processing, and placement. Our team conducted quality testing for each step, focusing on the following aspects:
    • Testing was necessary to confirm user credentials and manage sessions effectively, preventing unauthorized access and ensuring a seamless payment process.
    • Accurate transfer and integration of patient data from the insurance company’s systems to the client’s portal were essential for meal planning and delivery. Testing of the referral system was necessary to ensure precise reporting of patient meal practices and to support patients after hospitalization.

Solution

Case-2: Solution

Customers needed to log in to access Medically Tailored meals plans, order meals, and place final orders. Thus, we ensured the reliability of user authentication mechanisms through testing. Our approach involved verifying that only authorized users could access payment features and that sensitive information remained secure throughout the process.

    • We created extensive end-to-end test plans for every payment gateway module, covering key usage scenarios to guarantee full functional coverage and flawless payment operations.. We carefully crafted checklists with essential testing scenarios and executed all relevant test cases for the payment gateway system.
    • For smooth and user experience of the portal, our team carried out monitoring of bugs and crashes. This also enhanced visibility into tracking issues and bug reporting.
    • We monitored bugs and crashes to enhance visibility to smoothen the portal’s user experience.
    • We provided extensive support to production customers, ensuring a successful product launch for the business.

Business Value Proposition:

  • Reduced production issues by up to 35% through thorough review cycles, minimizing post-deployment errors.
  • Our testing methodology led to a 30% decrease in costs associated with rework.

About Techment

We are an innovative software solution provider that empowers enterprises with cutting-edge technology solutions. We work as a technology partner to help transform businesses and are driven by the success of our client’s businesses.

Our core expertise is in Digital Transformation (App Modernization, Data Engineering, Cloud), Digital Operations, and PSA.

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